BnBPDF frequently asked questions

BnBPDF is an online service by Joy ADV snc that creates interactive, multilingual PDF welcome guides for guests of B&Bs, holiday homes and apartments. You add texts and photos in your private area; our team lays out and translates the guide and publishes it, ready to download and send to your guests.

A BnBPDF guide is for anyone who hosts guests: Airbnb and Booking hosts, B&Bs, guesthouses, holiday homes and property managers. It's especially useful for self check-in or when you can't be there on arrival, because guests find the entrance, codes and instructions on their own.

A BnBPDF guide gathers everything a guest needs: check-in with codes and steps, entrance photos, directions, parking, Wi-Fi, house instructions, house rules, recycling, check-out and contacts. With the Professional plan you can add minibar, restaurant tips, activities and useful numbers. Sections you leave empty don't appear in the PDF.

Your BnBPDF guide is made by our team, not by an automatic generator. You provide the content; an operator organises it, translates it, lays out the guide and publishes it in your private area. You can message them through the chat at every stage.

No: BnBPDF needs no technical skills and no app to install. You fill in the forms from your browser, even on your phone; guests open the guide like any PDF, with the viewer already on their smartphone.

With BnBPDF you send one tidy file instead of copy-pasting long texts, voice notes and scattered photos for every booking. Guests save it on their phone and find codes, entrance photos, Wi-Fi and check-out in a few taps, without scrolling through the whole chat.

By putting every answer in a BnBPDF guide your guests always have with them. Door code, Wi-Fi password, where to park, how the air conditioning works, check-out time: if it's in the guide, you don't have to explain it again at 11pm for every new arrival.

Yes: a BnBPDF guide is a PDF file, so once it's saved on the phone it opens offline too, for example while travelling or abroad without data. Only external links, such as the Google Maps link or a payment link, need internet.

No: every BnBPDF guide is designed to stay light, with a target of about 2 MB, so it sends and downloads in a moment even on slow connections. Photos are optimised for phones as soon as you upload them.

Yes, because guests receive the BnBPDF guide before they arrive and already know how to get in when they reach the door. Photos enlarge with a tap, the guide is in their language and, if something changes, you request a new version instead of reprinting. You can still print it if you like.

To create a guide with BnBPDF, sign up for free, click «New PDF», choose a mode, enter your property's name, city, address and languages, then add texts and photos. When everything is ready, click «Request publication»: our team prepares the PDF and publishes it in your private area.

Yes: with BnBPDF's «Paste & go» mode you paste the text you already use, as it is, and we take care of the rest. There are three steps: property and languages, text, photos. The text is required, photos are optional. It's available on every plan, starting with Easy.

BnBPDF's guided form has 16 tabs, one per topic: property, languages, check-in, directions, parking, Wi-Fi, the house, rules, recycling, minibar, where to eat, activities, useful numbers, check-out, contacts and photos. Completed tabs get a green ✓. Check-in is required: a short text or at least one step is enough. It's available from the Standard plan.

Choose «Paste & go» if you already have a welcome text and want to be quick; choose the guided form if you're starting from scratch or want to control every section, field by field. Both BnBPDF modes lead to the same result: a tidy, translated PDF guide.

Yes: in BnBPDF you can click «Save draft» whenever you like and pick up from the tab you were on. Signing up and saving drafts is free: you only pay if and when you request publication.

With BnBPDF you write your instructions once, in English or Italian, and get a single PDF guide translated into up to 8 languages. When they open it, guests choose their language and read everything, codes and steps included, without machine translation apps.

A BnBPDF guide can be in Italian, English, Spanish, French, German, Russian, Chinese and Arabic. You choose which ones to include, at least one: the Easy plan includes 2, Standard 4 and Professional all 8.

No: with BnBPDF you write in one language only, the one you use the portal in (English or Italian), and our team handles the translation into the other languages you've chosen. You don't need to prepare any translated version.

Yes: in a BnBPDF guide the Arabic version is laid out right to left (RTL), as Arabic readers expect. Chinese and Russian are handled with their own scripts too.

Yes: while your BnBPDF guide is a draft you change languages in the Languages tab; after publication you add them with a change request. If you go beyond the languages included in your plan, you move up a plan and pay only the difference.

In a BnBPDF guide, include the photos that help guests get in: front door, key box, entrance, landmarks along the way and parking. Each photo has a caption and enlarges with a tap in the PDF, so guests recognise the right door at once.

With BnBPDF the Easy plan includes 2 photos, Standard 5 and Professional 10, in either mode. While you fill in the guide you can upload freely: photos are only counted when you request publication, and we tell you which plan you need or how many photos to remove to stay on the cheaper one.

No: BnBPDF optimises photos automatically. Upload JPG, PNG or WebP straight from your phone; photos are resized for smartphone screens (up to 1600 pixels on the long side) and straightened if they were rotated. Uploads are instant and you see the preview right away.

Yes: in BnBPDF you write a caption under each photo, for example «Green door, intercom on the left», and it saves automatically as you type. Captions help us with the layout and help guests find their way.

No: BnBPDF stores only the resized, optimised version of each photo; the original is never kept. If you delete a photo or the whole guide, the file is removed from the server.

In a BnBPDF guide, check-in is split into steps, such as street door, key box and flat door. For each one you add a title, instructions, a code (like 1403#), an icon and a note, such as «closes by itself». Codes and steps stay clearly separated, so guests don't get confused.

Yes: BnBPDF has a Directions section, with instructions and a Google Maps link, and a Parking section. For parking you set the type (private assigned, private paid, public or none), the cost, a booking link, the details required such as plate number and times, and a note for guests.

Yes: in BnBPDF you add the Wi-Fi network and password, house instructions item by item (air conditioning, heating, appliances, TV, hot water), house rules such as smoking, pets and quiet hours, and recycling with collection days, bins and how to sort waste.

In BnBPDF's Check-out section you set the time, where to leave the keys, any late check-out fee and final notes. In the Contacts section you add phone, WhatsApp and email, so guests always know how to reach you.

With BnBPDF's Professional plan the guided form also includes minibar with your own payment link, where to eat (up to 5 places with address, map and note), activities and experiences (up to 5, with links) and useful numbers such as emergencies, pharmacy and taxis. The minibar link is yours: BnBPDF doesn't handle payments from guests.

When your guide is ready, BnBPDF publishes it in your private area and lets you know by email. You'll find it in «My properties», with a «Download the PDF» button and the version number.

BnBPDF doesn't promise fixed turnaround times: they mainly depend on the number of languages and photos. You can follow every stage in the guide's History (request sent, taken in charge, in progress, published) and you get an email when we take it on and when the PDF is ready.

Download your BnBPDF PDF from the private area and send it yourself, however you prefer: on WhatsApp, by email or printed. The file is yours: you prepare it once and send it with every booking, without rewriting anything.

When they open a BnBPDF guide, guests first choose their language, then land on a page with big buttons, one per section: check-in, Wi-Fi, parking, check-out and so on. Each button jumps to the top of its section, and photos enlarge with a tap.

Yes, until our team has taken it on: in BnBPDF click «Cancel request» and the guide goes back to draft, ready to edit. While an operator is working on it the guide can't be edited or deleted; if you need anything, use «Contact us».

In BnBPDF, open your published guide and click «Request changes». In quick mode you write what to change, for example «new door code: 4821#», and add any photos; in guided mode you edit the tabs directly. Then click «Request publication» and you'll get a new version of the PDF.

Yes: with BnBPDF the published version stays valid and downloadable until we publish the new one. Our team is only notified when you click «Request publication»; if you change your mind, «Cancel changes» takes you back to the published version.

BnBPDF includes 2 changes a year with Easy, 5 with Standard and 10 with Professional. Each publication request for an update counts as one change, even if it contains several edits, so it pays to group them. The counter on the guide shows how many you have left and until when.

If you've used all your included changes, with BnBPDF you move up a plan paying only the difference and get that plan's changes. If you're already on Professional, message us in the chat and we'll find a solution together.

In BnBPDF the name locks after your first publication request because each guide belongs to one property only: this way nobody can reuse the same guide for another home, which keeps things fair for everyone. To fix it, click «Change» next to the name and message us: we'll update it. City and address remain editable.

A BnBPDF guide costs €19.90 on the Easy plan, €29.90 on Standard and €39.90 on Professional, VAT included. It's a one-off payment per guide, with no subscription and no automatic renewal.

No: BnBPDF works out the plan when you click «Request publication» and suggests the cheapest one that fits what you've added, explaining why, for example «you uploaded 10 photos (the Standard plan includes 5)». If you want to spend less it tells you what to remove; if you need more later, you pay only the difference (Easy to Standard: €10.00).

With BnBPDF you pay only when you request publication, once, never for a draft. Payment is online and secure with Stripe, by credit or debit card: card details never pass through our servers. As soon as payment is confirmed, publication starts automatically and you get an email where you can also request an invoice.

After one year your BnBPDF guide is still yours, and you can keep using it and sending it to guests forever. The changes included in your plan are counted per year, starting from your first payment: the counter on the guide shows how many are left and until which date.

BnBPDF pricing is per guide, and each guide belongs to one property: an apartment, house or B&B. With a single account you can manage as many properties as you like, each with its own plan. For 5 guides or more, write to info@joyadv.it for a tailored offer.

Yes: after payment BnBPDF sends you a «Payment received» email with a «Request invoice» button. Enter your billing details and we issue the invoice; if you don't need one, click «No, thanks».

For a BnBPDF invoice as a private individual you need your first name, last name, Italian tax code (codice fiscale) and full address, including postcode, city, province and country. The tax code is checked as you enter it, to avoid mistakes.

As a business, in BnBPDF choose «Business / professional (VAT no.)» and enter the company name, VAT number (11 digits, validated), tax code if different, registered address and, for Italian e-invoicing, the 7-character SDI recipient code or a PEC address: either one is enough.

In BnBPDF the invoice request also appears in «My properties», on the card of the paid guide: «Payment received · Do you need an invoice?» with an «Enter details» button. Once the invoice is issued, you'll see «Invoice issued» followed by its number there.

No: BnBPDF remembers the billing details you've already entered and suggests them for your next payment, for example for another property or an upgrade. Just check them and send.

You sign up for BnBPDF for free with an email and password (at least 6 characters) or with your Google account, in a few seconds. Once registered you go straight to your private area and can start your first guide.

BnBPDF sends you a confirmation link valid for 48 hours: until you confirm, you can fill in and save drafts but can't request publication. From «My account» you can resend the link or change your email: the change only happens after you confirm the link sent to the new address, and the old address receives a notice.

In BnBPDF, private details such as codes, Wi-Fi password and address are visible only to you and our operator, inside the login-protected private area. You decide who gets the PDF. For photos we keep only the resized version, never the original.

In BnBPDF the «Delete» button permanently removes the guide with its texts, photos, PDFs, messages and property; it isn't available while our team is working on it. To close your whole account, write to info@joyadv.it.

Yes: BnBPDF shows a cookie banner managed by Iubenda and only turns on Google Analytics statistics if you accept them. You can change your choice at any time from «Cookie preferences» at the bottom of every page, where you'll also find the Privacy and Cookie Policy.

You can contact BnBPDF from the «Contact us» tab of any guide, a chat with our operator inside your private area, or by writing to info@joyadv.it. A person from our team replies, not a bot.

BnBPDF's chat works like WhatsApp: your messages on the right, ours on the left, with Today and Yesterday dividers and emoji. New messages appear without reloading the page, a dot flags unread replies and you get an email when we answer.

Yes: BnBPDF emails you when we take on your guide, when we need information, when the PDF is published, when we receive your payment and when we reply in the chat. So you don't have to keep checking your private area.

If we're missing a detail, BnBPDF sets the guide to «Waiting for info» and lets you know by email. At that stage you can edit the guide again and reply from the «Contact us» chat; once we have everything, we carry on.

BnBPDF is a service by Joy ADV snc, Via Vincenzo Monti 32, 20123 Milan, Italy, VAT no. IT08195480960. For any question you can write to info@joyadv.it.